Frequently Asked Questions

Q1: What is Happy Hive?

A: Happy Hive is an online store offering a variety of high-quality products across home essentials, wellness & fitness, pet care (paws & claws), and creative corner items. Our goal is to be your one-stop shop for everything you need.

Q2: How do I place an order?

A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete the purchase.

Q3: Can I modify or cancel my order after placing it?

A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our support team as soon as possible. While we’ll do our best to accommodate your request, we cannot guarantee changes once the order has been dispatched.

Q4: Do you ship outside India?

A: Right now, we’re only shipping within India, but we’re working on expanding soon. Stay tuned!.

Q5: How long does shipping take?

A: Orders are processed within 1-2 business days and typically delivered within 3 to 7 days.

Q6: How much does shipping cost?

A: We offer free shipping on all orders!

Q7:What if I’m not happy with my order?

A: We want you to love your purchase! If there's an issue, just drop us an email, and we’ll sort it out.

Q8: How do I request a refund or return?

A: Just shoot an email to our support team with your order details, and we’ll guide you through the process.

Q9: How long does it take to get my refund?

A: Once we receive the item, refunds usually take 5-7 business days to process.

Q10: What payment methods do you accept?

A: We accept major credit/debit cards, UPI, RazorPay, and other secure payment options at checkout.

Q11: Is my payment information safe?

A: Absolutely! We use secure encryption technology to protect your payment details.

Q12: How often do you add new products?

A: We regularly update our collections with new and trending products. Stay tuned to our website and subscribe to our email for updates.

Q13: What if an item is out of stock?

A:  That’s a bummer! But don’t worry—you can check back later, as we restock popular items regularly. If you have a specific question about availability, feel free to reach out to our support team, and we’ll be happy to help!

Q14: How can I contact customer support?

A: You can reach us via email, live chat, or our contact form on the website.

Q15: Do you offer gift cards?

A: Yes, we offer digital gift cards in various amounts, perfect for any occasion.